It Support Field Engineer
It Support Field Engineer
IT Support Company based in Central London is looking to employ an IT Support field engineer to travel in and around Central London on a company scooter and provide 2nd line support to their clients.
ROLES & RESPONSIBILITIES:
* provide technical support and assistance via telephone, email, remote and on-site support
* resolve escalated 2nd line support calls to client's queries and problems in a timely manner
* diagnose and troubleshoot hardware and software issues
* visit clients in and around Central London on company scooter
* provide clear telephone and on-site support to non-technical users
* assist in any other general tasks that may arise
ESSENTIAL REQUIREMENTS: (APPLICANTS MUST HAVE…)
* minimum of 18 months UK based commercial experience in IT support role
* Hands on, day to day experience and technical knowledge of Windows 2000/2003 Servers and workstations, Active Directory, Exchange, ISA, TCP/IP in a multi-user environment
* good fault diagnosis of hardware and software issues
* comprehensive understanding of wired and wireless networking principles, firewalls, routers etc
* UK driving licence (Do NOT apply if you only have international driving licence)
* excellent customer facing skills, telephone manner, punctuality and timekeeping are of paramount importance
* good communication (both verbal and written) and organisational skills
* ability to prioritise calls and be capable of working under pressure
SECONDARY REQUIREMENTS:
* experience providing 3rd line support is an advantage
* Knowledge and experience of supporting MAC computers (OS 9, OS X) is an advantage
* friendly, patient, organised and assertive individual who can work as part of a team
* MCP / MCSE level or higher
Hours: 40 hour week (Mon to Fri: 9.30am til 6pm)
Start Date: POSITION AVAILABLE IMMEDIATELY
Salary: GBP21k to GBP28k depending on skills and experience
If you fulfil the above requirements and wish to apply, send your CV's to vacancy@purplematrix.co.uk along with short covering letter outlining why you are the best person for the job an details of your current/last position (role & salary).
You will only be contacted if your application has been short listed. If you are invited along for an interview you will be required to complete a 30 minute written test which will test your IT skills and experience
Please do not contact us about any commercial services (especially recruitment agencies).
Call: vacancy@purplematrix.co.uk