Membership Administrator
Salary - GBP16,000 per annum
Hours of work – Monday to Friday 9am – 5:30pm
Responsible for daily data entry of membership updates and applications. As a team responsibility, process and handle incoming telephone calls, faxes, e-mails and general correspondence from resorts and members regarding a wide range of issues. Ensuring corporate standards of accuracy, handling time and quality are maintained.
* Prompt and effective membership processing.
* Consistently maintain high standards of accuracy and quality in data entry.
* Effectively and efficiently answer telephone enquires related to Membership and Exchange issues. Maintaining corporate standards of telephone handling and servicing.
* Ensuring that Company guidelines are adhered to and the Resort trading guidelines are maintained.
* Any other reasonable duties as directed.
Experience
Service industry background
High volume data entry
Previous customer service, dealing with customers by telephone at all levels.
Problem and conflict resolution together with experience in a pressurised environment
Contact Info: hr-europe@intervalintl.com